Tenant Focused Services
Enhancing tenant-focused services is a strategic priority, aiming to deepen engagement and improve the overall service experience in collaboration with our partners. This initiative will focus on transparency, collaboration, accountability, and responsiveness, ensuring our tenants are empowered and their needs are met with excellence and equity.
Asset Stewardship
Asset Stewardship is a critical strategic focus, guiding our efforts to expand and maintain a high-quality housing portfolio that is sustainable and responsive to tenant needs. Through strategic investments, innovative solutions, and robust management practices, we aim to enhance the durability, efficiency, and environmental integrity of our assets, ensuring they continue to meet the needs of our community.
Digital Transformation
Digital transformation is a strategic imperative aimed at enhancing access, efficiency and strengthening data-driven decision-making across our operations. This focus will enable us to realize the benefits of digital advancements such as improving service delivery, security, and sustainability through technology and optimized processes while also ensuring appropriate access through non-digital channels.
Value Optimization
Our strategic focus on Value Optimization emphasizes fiscal responsibility and the sensible use of public funding to enhance our service delivery and mission fulfillment. This commitment ensures that our financial decisions and practices are transparent, value-driven, and aligned with our strategic objectives to maximize benefits for our community and stakeholders
People & Culture
Our focus on People and Culture aims to create an environment where diversity, learning, and well-being are at the forefront of our organizational culture. This strategic area will empower our employees through continuous professional development, inclusive decision-making, and a supportive work culture, enhancing overall engagement and satisfaction.