Page 9 - 2015 CHC Strategic Plan
P. 9
Strategic Priority 2 - Capacity Building
Our Actions
Our Objective
We will train, develop and We will identify top performers in our corporation,
measure their capacity for growth and develop plans
educate our internal and to assist them to become leaders.
external resources to create We will identify standards of performance for positions
a strong foundation for our and will provide all employees with training and
communications to further their customer service
future growth. skills set.
We will strive to provide a work environment that
Our Outcomes supports the achievement of each employee’s highest
potential.
Engaged staff and increased ability to manage future We will provide employees with opportunities to
change. learn, grow and to contribute in achieving our strategic
objectives.
Employees have the right skills and knowledge.
We will ensure staff are informed, trained and have
Employees work in a learning culture. access to information to better respond to customer
inquiries.
Employees are committed to go the extra mile.
We will encourage innovation from our first point of
Residents are empowered. service through to senior management and board.
We are willing to change existing practices to integrate
improvements.
We will promote a safe and healthy work environment
emphasizing this is the responsibility of all employees.
We will identify and train leaders in our
neighbourhoods, through our partnerships and
community engagement activities. 9
Our Actions
Our Objective
We will train, develop and We will identify top performers in our corporation,
measure their capacity for growth and develop plans
educate our internal and to assist them to become leaders.
external resources to create We will identify standards of performance for positions
a strong foundation for our and will provide all employees with training and
communications to further their customer service
future growth. skills set.
We will strive to provide a work environment that
Our Outcomes supports the achievement of each employee’s highest
potential.
Engaged staff and increased ability to manage future We will provide employees with opportunities to
change. learn, grow and to contribute in achieving our strategic
objectives.
Employees have the right skills and knowledge.
We will ensure staff are informed, trained and have
Employees work in a learning culture. access to information to better respond to customer
inquiries.
Employees are committed to go the extra mile.
We will encourage innovation from our first point of
Residents are empowered. service through to senior management and board.
We are willing to change existing practices to integrate
improvements.
We will promote a safe and healthy work environment
emphasizing this is the responsibility of all employees.
We will identify and train leaders in our
neighbourhoods, through our partnerships and
community engagement activities. 9
