Page 8 - 2015 CHC Strategic Plan
P. 8
Strategic Priority 1 - Customer Service
Our Actions
Our Objective
We will provide quality We will listen.
services built from our We will promote communication and engagement.
combined strengths in a We will circulate the variety of methods for
people centred and outcome customers’ to choose when contacting CHC including,
providing accessible alternatives to people with
focused manner. disabilities.
We will equip our staff with tools and technological
Our Outcomes solutions.
We will maximize our customer’s ability to gain access
To enrich access and quality of service to tenants. to information and services through a clear and easy
flow to information, by affirming staff are informed,
To enhance tenant satisfaction. trained and have access to information they need.
To improve responsive service delivery. We will respond in a timely, efficient manner to
resident requests, preventive work and capital
To acquire technology to advance performance not drive replacements.
performance.
We will clearly define service standards and make that
To ensure our communities and work places are welcom- information public.
ing by fostering trust and respect.
To appropriately safeguard all personal information in our
daily operations in a responsible and ethical manner.
8
Our Actions
Our Objective
We will provide quality We will listen.
services built from our We will promote communication and engagement.
combined strengths in a We will circulate the variety of methods for
people centred and outcome customers’ to choose when contacting CHC including,
providing accessible alternatives to people with
focused manner. disabilities.
We will equip our staff with tools and technological
Our Outcomes solutions.
We will maximize our customer’s ability to gain access
To enrich access and quality of service to tenants. to information and services through a clear and easy
flow to information, by affirming staff are informed,
To enhance tenant satisfaction. trained and have access to information they need.
To improve responsive service delivery. We will respond in a timely, efficient manner to
resident requests, preventive work and capital
To acquire technology to advance performance not drive replacements.
performance.
We will clearly define service standards and make that
To ensure our communities and work places are welcom- information public.
ing by fostering trust and respect.
To appropriately safeguard all personal information in our
daily operations in a responsible and ethical manner.
8
