Page 8 - Building a Stronger Foundation | CHC Annual Report 2022

THE TENANT EXPERIENCE:

Putting those we serve at the centre of all we do

Keeping our sense of community strong: community relations,

community development and engagement

At CHC, it’s important to us that our tenants have ways to voice concerns and are provided
with the resources they need to help solve tenant disagreements and issues.

Our Community Relations Department has six full-time staff with expertise in social work
and psychology who meet with tenants, provide helpful resources, and proactively identify
issues that may arise in CHC communities. They also develop programs and partnerships
that promote healthy environments within our communities.

This not only helps keep our communities safe, but it helps our staff build trust and
rapport with our tenants. They know when they need us, we will be there.

Part of this role is having staff available in community spaces to meet with tenants. Our
staff visit five family communities and five senior residences.

• Intervention, resolution and appeals in tenant
On average, our staff disputes
meet with 1,800 to • Meeting with tenants if their tenancy is at risk
2,400 tenants per • Assisting with transfer requests as per CHC policy
guidelines
month to help with • Helping tenants with written requests/concerns, or
the following: assisting with general paperwork
• Referrals and advocacy for tenants

In the 2022-2023 fiscal year, our department also offered important community
programming to support healthy living and socialization among our tenants. These
activities and events make a real difference in the vitality of our communities, and provide
our tenants with ways to stay active, get to know their neighbours, and help to bring
important services to the people, rather than people needing to find their own ways to
access services. These services included:

• Vaccine and booster clinics for COVID-19 and the flu shot, as well as medical mobile
clinics with nurse practitioners and health fairs, serving hundreds of tenants.
• Free tax preparation program at senior communities helping nearly 2,000 tenants.

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