Page 22 - Building a Stronger Foundation | CHC Annual Report 2022

• Almost all of CHC staff now have laptop computers, allowing them to work remotely
and securely access company data while away from the office. This has improved
overall security, how we serve our tenants and staff engagement.
• CHC implemented a Mobile Device Management program for company cell phones,
helping the corporation better manage its mobile devices, and improving security and
privacy.
• Collaboration improved through the use of Microsoft Teams for virtual meetings.
• More of CHC’s systems have been moved to Cloud software. This improves access
for remote work, and reduces risks of losing data associated with using outdated
operating systems. This is a foundation for more Cloud-based systems that will allow
for better access and improved tenant services in the future.

Continuous improvement to asset and project management:
Building repair, renewal and regeneration

To continue to provide as much housing as possible and increase our portfolio, it is critical
that we continually plan for and monitor our properties to ensure that they are kept in a
good state of repair, and that any needed maintenance and capital repairs are completed
in a timely manner.

Over time, CHC has become a larger and more complex organization. Renewal and repair
is also costing more money than we have spent in decades, and it is critical that our
efforts are transparent to our funders, tenants, community, taxpayers and shareholders.

Implementing effective project management practices and structures ensure we do the
right things, at the right time, in the right way, for the right cost. It means we can be more
efficient, minimize risk, and increase the likelihood of success in achieving our goals.

Since 2019, CHC has made significant progress in improving our Project Management
Policy and Procedure, tracking and budgeting. We have increased our internal skillsets
related to asset management and we have established a Project Management Office
model, with a Workbook for staff to ensure consistency in approach and adherence to
best practice for every project, every time.

In 2022, CHC retained a consultant to complete the design and manage the phases to
establish a Project Management Office (PMO) for CHC. The goal is to create an interactive
database to gather and present consistent and accurate reports, information to guide
decisions for project management. We now have a workplan in place. The remaining
phases will be completed early in the new fiscal year.

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