Page 21 - Building a Stronger Foundation | CHC Annual Report 2022

In terms of employee development, staff participated in various learning initiatives
and training opportunities in areas that impact the majority of employees and, more
important, allow us to better serve our tenants and internal clients (employees).

At CHC, staff are always looking to expand skillsets and take opportunities to learn
and ensure we keep up in a sector that is always growing and changing. Some of these
development opportunities included:

• ASSIST (Applied Suicide Intervention Skills Training)
• Performance Management
• Justice, Equity, Diversity and Inclusion

Enhancing CHC’s online presence

Finally, CHC recognized that in order to be a leader in housing, we need to have more
visibility with partners and the community and a greater presence on social media. We’ve
enhanced our use of both LinkedIn and Twitter to tell the story of how CHC is both a great
place to work and how we are taking action to address the local housing crisis, through
projects like Meadowbrook Place and others. We look forward to further strengthening
our voice on these channels and demonstrating the role we play as an important
neighbour and partner in Windsor Essex.

Streamlining the finance and IT departments

CHC is taking a close look at how processes and services can be streamlined and
modernized to provide better client service, and to make things simpler and more efficient
for staff. We’re excited to have made some successful changes in the finance department
(Hurray for less paper!) that’s environmentally conscious and just makes sense.

Along with eliminating all paper files and records, and putting in place new policies and
procedures to enhance workflow, CHC’s finance department also revised its budget
process in 2022 to impact a number of functions:

• Supporting district-based budgeting and better budget allocation for future tracking
and key performance indicators.
• Allowing for electronic fund transfers up of to $50,000. Electronic transfers are more
efficient and accurate, provide quicker payments to vendors, and are safer than other
methods of payment, with less risk of fraud.
• Improving timely and accurate financial reporting.

Adapting to the hybrid work model

At CHC, we are embracing remote work, and a hybrid model for our employees. In
Ontario, an estimated 30% of people are now working from home some of the time. This
brings with it a lot of benefits for our staff – a better work-life balance, and the ability to
schedule their days in a way that works for their lives. It also brings with it a new set of
challenges. At CHC, we’ve made some changes in our IT department to meet the needs of
our employees, while keeping our information and data safe.

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