Page 20 - Building a Stronger Foundation | CHC Annual Report 2022
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INTERNAL OPERATIONS:
Focus on people and modernization
People and culture: Strengthening our structure. Supporting our
people.
Through the leadership of the new CEO, 2022 was transformative for CHC. A people
and tenant-focused approach meant increased efforts for employee recruitment and
retention, and further supports for staff teams to improve tenant services.
We developed and implemented a modernized organizational chart with a new reporting
structure to improve communications and how we serve tenants. We added several new
roles in areas such as tenant services, human resources, communications and compliance
to ensure we have the in-house talent we need.
The Human Resources department also implemented a new employee recruitment
approach, intended to attract the best and brightest in the affordable housing sector to
CHC. It worked. With a modest investment in modern recruiting software, CHC was able
to hire several great new team members in executive positions to lead our organization
forward. As CHC continues to grow, this software will allow us to target certain industries
and regions to hire the right people for the job.
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