Page 8 - Realign | CHC Annual Report 2021

PROPERTY

MANAGEMENT

The Property Management Department is primarily
responsible for the oversight and maintenance of the
physical properties while working collaboratively
to provide services to residents.

The Property Management Department provides homes to 2,583 seniors and adults in 1 bedroom and bachelor apartments in Windsor
and Essex County. We also house 2,123 families in 2,3,4,5 bedroom units. Our properties include high-rises, low-rises, townhomes,
duplexes and single detached housing options. Property Management teams are primarily responsible for services to residents.

Key responsibilities include: Tenancy And Housing Administration
● Tenancy and housing administration ● CHC housed 298 applicants (Chronological, Priority I,
● Rent collection Priority II) from the CHR waitlist
● ● Complaint resolutions and conflicts working closely ● ● CHC housed 104 Chronological applicants (Seniors,
with CHC Community Relations Workers Adults and Families)
● ● Delivery of integrated pest management services ● ● CHC housed 42 Priority I* applicants (PI/SPP Survivors
● ● Maintenance ● of Domestic Abuse)
● Landscaping ● ● CHC housed 152 Priority II**applicants (Homeless)
●
● Turnover of vacant units, resident related legal actions
Materials & Services $12M
Rent Collection
CHC saw increases in janitorial and maintenance costs due to
The Government of Ontario passed legislation to freeze the evolving public health unit guidelines and provincial
rent at 2020 levels for 2021. This meant that rents did not mandates. We were required to maintain disinfecting protocols
increase in 2021 for most rented units covered under the to maintain the safety of our residents residing in high-rises
Residential Tenancies Act, 2006, including all CHC rental and our seniors' buildings.
units. CHC will continue to work with residents looking to
● Unit Restorations = 31% of the total consolidated
resolve existing arrears. budget. 1,540 work orders were issued.
● Grounds = 17% of the total consolidated budget
Property Management inclusive of snow removal services, grass cutting,

Our property management department issued 8679 parking lot maintenance, vandalism, maintenance
contracts, catch basins.
internal and 7826 external work orders for maintenance
and repair in 2021. Average of 1.8 internal work orders and ● Janitorial = 8% of the total consolidated budget.
1.7 external work orders per residence in 2021. ● Integrated Pest Control Contract = 4% of the total
consolidated budget.
Insurance Loss Events : 4 claims over the $50K deductible.
3 fires and 1 water event.

303 RGI Turnovers
74% Residents in good standing (%) 3,877 RGI Total
- no arrears at year-end 7.8 % RGI Turnover Rate

60 Evictions of which 56 Market Turnover
7 were cancelled 825 Market Total
7% Market Turnover
184 Applications made to
66 Overhoused
the Landlord Tenant Board (LTB)
122 Internal Transfers
8