Page 5 - CHC Annual Report - 2013

reductions in funding from the federal government, new provincial legislation, an economic downturn in the city along with ongoing pressures of dealing with a tenant population with support needs. These fundamental changes have had a profound impact on the operating environment for CHC. The management model review included investigation of promising or good practices around organization structure for housing landlord’s (including private market and social/affordable landlords). The observations provided, will be used to form business activities. In 2013, the City of Windsor, commissioned an operational report for Windsor Essex CHC. The outcomes and recommendations brought forward in this document will enable CHC to look to areas of the operation in need of improvement, identify where we perform effectively and allow CHC to implement actionable plans. Housing will continue to see changes over the next number of years. The introduction of the Housing Services Act and provincial changes to homelessness programs will change the dynamics of the social housing sector. The CHC Strategic Plan will guide the business activities for CHC over the next several years. Information obtained from staff meetings and surveys, updates provided by our customers, data collected from the Enterprise Risk Management Model, as well as ,the management model review and organizational report will provide insight Strategic into the future direction for CHC. This verification will present challenges on many levels but also will offer opportunities. Opportunities, to meet the needs and expectations of our customers, partners and shareholder as we assess our goals and structure. O P E R A T I O N A L C U S T O M E R A S S E T E F F I C I E N C Y S E R V I C E M A N A G E M E N T / B U I L D I N G C A P A C I T Y R E D E V E L O P M E N T P U B L I C A C C O U N T A B I L I T Y & E N T E R P R I S E R I S K M A N A G E M E N T P A R T N E R S H I P B A S E D P E O P L E C E N T R E D F I S C A L L Y I N C L U S I V E , S I M P L E O U T C O M E F O C U S E D R E S P O N S I B L E P R O C E S S ►CHC SURVEYED RESIDENTS ON ►CHC PARTICIPATES IN THE ►CHC CONTINUES TO MAXIMIZE THE SPECIFIC COMMUNITY CONCERNS. VALUE OF OUR PARTNERSHIPS ►CHC HELD TENANT MEETINGS TO HELP CONTINUOUS SAFETY SERVICES (CSS) WHILE ENHANCING OPERATIONAL WITH PREPARATION OF LARGE CAPITAL PROGRAM DELIVERED BY THE EFFICIENCY AND TENANT IMPROVEMENT PROJECTS SUCH AS THE ELECTRICAL SAFETY AUTHORITY (ESA) SATISFACTION WITH PROJECTS LIKE ONTARIO. THE CSS PROGRAM HELPS ELEVATOR UPGRADE TO RIGGS MANOR CHC IN MEETING DUE DILIGENCE, RISK REVITALIZING REGINALD AND AND THE BALCONY DECK, RAILING AND MANAGEMENT AND QUALITY CONTROL COMMUNITY GARDENS. ROOF REPLACEMENT AT MAPLEWOOD OBLIGATIONS WITH RESPECT TO ►CHC AND CUPE 543.6 ESTABLISHED APARTMENTS IN ESSEX. ELECTRICAL SAFETY. A NEW COLLECTIVE AGREEMENT IN ► EMPLOYEES ARE KEY TO CHC’S ►IN PREPARATION FOR THE NEW EFFECT UNTIL DECEMBER 31, 2016. SUCCESS AND REPRESENT CHC TO HAWKINS-GIGNAC ACT WHICH REQUIRES ►WINDSOR FIRE & RESCUE CUSTOMERS AND STAKEHOLDERS. A BATTERY OPERATED OR PLUG-IN SERVICES LED A HOARDING MAINTAINING A WELL-TRAINED, WELL- CARBON MONOXIDE DETECTOR, HOMES COALITION THAT INCLUDED ALL KEY QUALIFIED WORKFORCE IS A CRITICAL OR APARTMENTS IN SPECIFIED CHC SUPPORTS AND SERVICES, CHC IS FUNCTION. SIGNIFICANT TIME AND RESIDENCES PLANNING WAS PART OF THE COALITION. ENERGY IS SPENT ON THE RECRUITMENT UNDERTAKEN TO ENSURE COMPLIANCE ► 20 ADDITIONAL NEW RENT PROCESS , IN 2013, 22 POSITIONS WERE WILL BE ACHIEVED IN 2014. SUPPLEMENT UNITS WERE ADDED POSTED. ►CHC ENSURES ALL STAFF ARE TO CHC'S RENT SUPPLEMENT ►PROPERTY MANAGEMENT RECRUITED 2 PORTFOLIO IN THE COUNTY ASSOCIATE DISTRICT MANAGERS WITH COMPLIANT WITH LEGISLATIVE ►SERVICE CONTRACTS WERE EMPHASIS ON BRINGING INCREASED CHANGES AFFECTING ALL AREAS OF EVALUATED AND AWARDED TO RESOURCES TO OUR NEIGHBOURHOODS OPERATIONS. PROVIDE LONGER CONTRACTS WITH ►CHC MANAGEMENT UPDATED & SUCCESSION PLANNING FOR FORMATS FOR REPORTING BUSINESS EXPECTED EFFICIENCY AND PROPERTY MANAGEMENT OPERATIONS. ACTIVITIES TO OUR BOARD, SAVINGS TO CHC. ►CHC SUPPORTS STAFF CAPACITY SHAREHOLDER AND EMPLOYEES. ►ONPHA LARGE PROVIDER BUILDING , THROUGH INDUSTRY SPECIFIC MEETING WAS HOSTED BY CHC IN CONFERENCES, WORKSHOPS & 2013. ACCREDITATION. ►SENIOR MANAGEMENT PARTICIPATED IN EXECUTIVE COACHING AND LEADERSHIP PLANNING .