Page 3 - CHC Annual Report - 2013

P E O P L E A R E O U R P R I O R I T Y As leaders in social housing we need to possess We need to rationalize our stock and adjust to a blend of both substance and style. We all have match our new customer profiles, we need to adapt the command of knowledge required, or the to how we face the speed of the changes required substance “what” factor. Strategic planning, to better support our customers and local communication and the ability to understand how communities. to "get from here to there” is style. We are all entrusted to seek comprehensive solutions for all our customers and be mindful Adaptability will be the characteristic which how we conduct our business is as important as the ultimately most distinguishes our sector. We business we conduct. should all be assessed by our capacity to adapt. The most productive people rarely approach work The edge lies with those who see change more from an individual perspective. They realize the as an opportunity and a challenge than a threat. leverage gained through engagement and collective When the psychologist Carl Gustaf Jung talked knowledge of a group normally greatly exceeds that about the “thousands of years of struggle for of an individual. We have the "what’s," it is the adaptation and existence,” he was talking about "how’s" that seem to be presenting the greatest humanity. However, he could have been talking challenges. about housing. If you do not adapt, you will cease to exist. “ IT IS NOT THE STRONGEST SPECIES THAT SURVIVE, NOR THE MOST INTELLIGENT, BUT THE ONES MOST RESPONSIVE TO CHANGE”. CHARLES DARWIN Adapting to conditions that do not exist is not much different than sticking to the status quo in the face of obvious change. Adapting effectively always begins with a sound reading of where we are headed. The actions we took in 2013 were accomplished with the guidance from our board and through the hard work and dedication of staff, residents and partners. We will continue to focus on what the most important conversations are and clarify the intended outcomes of those conversations. CHC will identify who needs to have those conversations, and design how we can best, have those conversations. CHC will evolve and change the way we do business, ensuring we are operating effectively, applying and sharing best practices, creating value for our shareholder. Chair of the Board CEO Windsor Essex CHC Windsor Essex CHC