Page 8 - 2014 Windsor Essex CHC Annual Report
P. 8
CORPORATE SERVICES
The strength of our organization is Technology updates proved to be of
within our people. significant concern for our staff. We
began improvements by upgrading
“Summer Recreation does our Exchange Server software, we
contribute to strengthening the virtualizing our oldest servers and
neighbourhoods and enhancing began replacing obsolete computers.
the quality of life for the residents The computer replacement project
and is critical to CHC`s mission to will continue into 2015. These
create strong neighbourhoods.” - updates improve the tools we can
Preliminary report, Dr. Rajeeva Sinha, city a better place to live and work in. provide to our staff but also ensure
Associate Professor of Finance, Odette School CHC was a beneficiary of Windsor our technology meets our business
of Business, University of Windsor.
SOUP twice in 2014. Grants are needs for current relevant reporting
made through community donations as we move into the future.
CHC recognizes we have a social,
economic and environmental and the P and L Odette
influence on the communities in Foundation. Both proposals were CHC staff was trained previously on
which we operate. We share in the developed by Social Work students, the Customer Service Standard,
collective vision of what our one on placement through CUP and AODA Accessibility for Ontarians
communities can be and continue to the other on placement with CHC. with Disabilities Act. In 2014 we
work with our partners in pursuit of trained our staff on the CHC Multi-
continuous improvements for our Chateau Masson benefited with Year Accessibility Plan.
customers and stakeholders. painting of the common rooms, and
new furniture, to transform the room Additional Rent-Geared-To-Income
We successfully ended our 2014 into a warm, inviting, and comfortable training was held in May 2014
Summer Recreation program. 27 space. sponsored by the Service Manager
youth workers were employed, 16 of which served as a platform to help
our residents acted as official Our Lauzon Family Community grant identify and support some of the
volunteers, and 198 children per day will be used for sport and initiatives and concerns noted in the
were being served in seven recreational, nutritional snacks and to operational review.
community sites. In addition, CHC stock our Students Helping Students
used Adventure Bay as our large youth group. We commenced the process of a
event in lieu of traveling to Sarnia, The Customer Service Action Plan complete review of all the
Ontario this year. The savings of approved by our Board was initially Corporation`s policies. We are
almost $3,000 was used to help shared with our staff in December ranking the policies in terms of
provide breakfast and snacks for the 2013. This year additional customer updates, and gap analysis. Work will
children in the program. This service tools have been developed, continue into 2015.
program provides a positive influence mainly thorough our website for
and impact in our neighbourhoods maintenance and inquiry reporting. CHC developed the foundations of
and reflects CHC's involvement with The CHC Strategic Plan for 2015-
our tenant base beyond our role as a We asked staff to provide ideas on: 2019 with intended approvals in
landlord. We are committed to our 2015. Our Board also approved our
communities at large. Succession Planning Policy.
Windsor Soup is a micro granting
dinner which helps to fund creative
projects in Windsor. It aims to bring
the community together through
powerful, creative ideas and
discussions that will help to make our
8
The strength of our organization is Technology updates proved to be of
within our people. significant concern for our staff. We
began improvements by upgrading
“Summer Recreation does our Exchange Server software, we
contribute to strengthening the virtualizing our oldest servers and
neighbourhoods and enhancing began replacing obsolete computers.
the quality of life for the residents The computer replacement project
and is critical to CHC`s mission to will continue into 2015. These
create strong neighbourhoods.” - updates improve the tools we can
Preliminary report, Dr. Rajeeva Sinha, city a better place to live and work in. provide to our staff but also ensure
Associate Professor of Finance, Odette School CHC was a beneficiary of Windsor our technology meets our business
of Business, University of Windsor.
SOUP twice in 2014. Grants are needs for current relevant reporting
made through community donations as we move into the future.
CHC recognizes we have a social,
economic and environmental and the P and L Odette
influence on the communities in Foundation. Both proposals were CHC staff was trained previously on
which we operate. We share in the developed by Social Work students, the Customer Service Standard,
collective vision of what our one on placement through CUP and AODA Accessibility for Ontarians
communities can be and continue to the other on placement with CHC. with Disabilities Act. In 2014 we
work with our partners in pursuit of trained our staff on the CHC Multi-
continuous improvements for our Chateau Masson benefited with Year Accessibility Plan.
customers and stakeholders. painting of the common rooms, and
new furniture, to transform the room Additional Rent-Geared-To-Income
We successfully ended our 2014 into a warm, inviting, and comfortable training was held in May 2014
Summer Recreation program. 27 space. sponsored by the Service Manager
youth workers were employed, 16 of which served as a platform to help
our residents acted as official Our Lauzon Family Community grant identify and support some of the
volunteers, and 198 children per day will be used for sport and initiatives and concerns noted in the
were being served in seven recreational, nutritional snacks and to operational review.
community sites. In addition, CHC stock our Students Helping Students
used Adventure Bay as our large youth group. We commenced the process of a
event in lieu of traveling to Sarnia, The Customer Service Action Plan complete review of all the
Ontario this year. The savings of approved by our Board was initially Corporation`s policies. We are
almost $3,000 was used to help shared with our staff in December ranking the policies in terms of
provide breakfast and snacks for the 2013. This year additional customer updates, and gap analysis. Work will
children in the program. This service tools have been developed, continue into 2015.
program provides a positive influence mainly thorough our website for
and impact in our neighbourhoods maintenance and inquiry reporting. CHC developed the foundations of
and reflects CHC's involvement with The CHC Strategic Plan for 2015-
our tenant base beyond our role as a We asked staff to provide ideas on: 2019 with intended approvals in
landlord. We are committed to our 2015. Our Board also approved our
communities at large. Succession Planning Policy.
Windsor Soup is a micro granting
dinner which helps to fund creative
projects in Windsor. It aims to bring
the community together through
powerful, creative ideas and
discussions that will help to make our
8
