Page 3 - 2014 Windsor Essex CHC Annual Report
P. 3
LEAN INTO THE FUTURE
MESSAGE FROM CEO
Windsor Essex Community Housing Corporation (CHC) is Homelessness Plan for Windsor and Essex County, as
preparing for greater change and will be part of the part of our strategic priorities going forward.
reshaping of affordable housing in the City of Windsor and
County of Essex for the future. We welcome the opportunity to redefine success by tapping
into the experience and expertise of our staff, as well as,
We need to lean into the future and look to ways to support exploring collaborative projects like “Thinker In Residence”.
the long-term viability of our physical portfolio, while planning This project report was prepared by Peel Living and Windsor
investments to ensure continued quality, safe and affordable Essex CHC after participation in a learning exchange with
housing in Windsor and Essex County. Haven, a leading, housing and homelessness integrated
service provider in Bendigo, Victoria, Australia.
CHC will focus on financial stability and accountability,
engaging our residents and partners, investing in our team of Audits, reviews, comparative benchmarking among industry
employees, providing healthy communities for our residents are not about looking for imperfections. It’s about evaluating
and healthy workplaces. alternate housing models and identifying practices that can
be incorporated into CHC strategic goals. The good strategy
Current challenges include retiring operating agreements and starts with the right goal.
aging assets. We have been proactive and prudent in our ap-
proach to analyze the opportunities while planning our next We reviewed the recommendations, surveyed our staff who
steps to safeguard a successful future. helped us to identify areas for improvement or, where we
perform well. We accordingly, crafted ways in which we can
In 2014 the Windsor Essex Housing and Homelessness better support our customers and local neighbourhoods. CHC
Plan prepared with stakeholder input and presented by the business activities will continue to transform as we redefine
Service Manager was approved by the province. The plan our expectations and raise the bar.
shapes the key aspects of housing from homelessness to We have the right goal.
home ownership, and focuses on housing stability,
homelessness prevention programs and quick access to
permanent housing through a Housing First Model.
Windsor Essex CHC is committed to play an instrumental
part in the coordinated system of service delivery, while
establishing new processes to measure and report on
progress and identify improvements to gaining access to
housing in Windsor and Essex County.
In 2014, The Social Development, Health and Culture
Standing Committee, of the City of Windsor, received the
final report of the independent organizational review of CHC
undertaken 2013-14. Compliance with regulatory legislation
is non- negotiable, key controls provide the operational and
comparative performance needed to review and reset goals.
The recommendations made in the report can be organized
into 5 themes. Policy/procedures, arrears management,
vacancy management, customer service and internal/external
communications.
Jim Steele, B.A., F.I.H.M.,CIH
The CHC Senior Management Team will incorporate the
prioritized areas identified internal and external reviews and
the framework of The Ten Year Housing and
3
MESSAGE FROM CEO
Windsor Essex Community Housing Corporation (CHC) is Homelessness Plan for Windsor and Essex County, as
preparing for greater change and will be part of the part of our strategic priorities going forward.
reshaping of affordable housing in the City of Windsor and
County of Essex for the future. We welcome the opportunity to redefine success by tapping
into the experience and expertise of our staff, as well as,
We need to lean into the future and look to ways to support exploring collaborative projects like “Thinker In Residence”.
the long-term viability of our physical portfolio, while planning This project report was prepared by Peel Living and Windsor
investments to ensure continued quality, safe and affordable Essex CHC after participation in a learning exchange with
housing in Windsor and Essex County. Haven, a leading, housing and homelessness integrated
service provider in Bendigo, Victoria, Australia.
CHC will focus on financial stability and accountability,
engaging our residents and partners, investing in our team of Audits, reviews, comparative benchmarking among industry
employees, providing healthy communities for our residents are not about looking for imperfections. It’s about evaluating
and healthy workplaces. alternate housing models and identifying practices that can
be incorporated into CHC strategic goals. The good strategy
Current challenges include retiring operating agreements and starts with the right goal.
aging assets. We have been proactive and prudent in our ap-
proach to analyze the opportunities while planning our next We reviewed the recommendations, surveyed our staff who
steps to safeguard a successful future. helped us to identify areas for improvement or, where we
perform well. We accordingly, crafted ways in which we can
In 2014 the Windsor Essex Housing and Homelessness better support our customers and local neighbourhoods. CHC
Plan prepared with stakeholder input and presented by the business activities will continue to transform as we redefine
Service Manager was approved by the province. The plan our expectations and raise the bar.
shapes the key aspects of housing from homelessness to We have the right goal.
home ownership, and focuses on housing stability,
homelessness prevention programs and quick access to
permanent housing through a Housing First Model.
Windsor Essex CHC is committed to play an instrumental
part in the coordinated system of service delivery, while
establishing new processes to measure and report on
progress and identify improvements to gaining access to
housing in Windsor and Essex County.
In 2014, The Social Development, Health and Culture
Standing Committee, of the City of Windsor, received the
final report of the independent organizational review of CHC
undertaken 2013-14. Compliance with regulatory legislation
is non- negotiable, key controls provide the operational and
comparative performance needed to review and reset goals.
The recommendations made in the report can be organized
into 5 themes. Policy/procedures, arrears management,
vacancy management, customer service and internal/external
communications.
Jim Steele, B.A., F.I.H.M.,CIH
The CHC Senior Management Team will incorporate the
prioritized areas identified internal and external reviews and
the framework of The Ten Year Housing and
3
