Page 7 - Balance | CHC Annual Report 2020

PROPERTY 2020

MANAGEMENT Key responsibilities include:
Tenancy and housing
administration,
rent collection, resolution
The Property Management Department of resident complaints
is primarily responsible for and conflicts, delivery of
services to residents. integrated pest management
services, maintenance, landscaping,
turnover of vacant units,
resident related
legal actions.
TENANCY AND HOUSING

ADMINISTRATION

Windsor Essex Community Housing Impacts and Performance

● CHC housed 145 applicants (Chronological,
Priority I, Priority II) from the CHR waitlist
232 Turnovers 4.9% Total Turnover Rate
● CHC housed 29 Chronological applicants
177 RGI Turnovers 4.6% RGI Turnover
(Seniors, Adults and Families)
● CHC housed 45 Priority I* (PI / SPP) 55 Market Rent Turnover 6.7% Market Rent Turnover
Survivors of Domestic Abuse 103 Overhoused Households 105 Internal Transfers
● CHC housed 71 Priority II** Homeless

Rent Collection Maintenance

What a difference a year can make! No one quite knew what ● Our property management department issued 18,006
to expect when Ontario announced its state of emergency. internal and external work orders for Maintenance
As time goes on, courts and tribunals are starting to reopen and Repair in 2020
and adapt to a post-Covid-19 environment. Landlords and ● Average of 4 work orders per residence in 2020
Tenants have been significantly impacted, as tribunal ● Materials and Services $10.2M
hearings were closed for much of 2020 and an eviction ban ● Refurbishments $2.7M
was imposed across Ontario. ● Property Maintenance $1.4M
● Integrated Pest Management $450K
Moving into 2021, the Landlord and Tenant Board has been
● Garbage $416K
hosting remote hearings via telephone and internet, where
we see an approximate six-month delay for Applications to
Some of the operational projects completed included:
be brought before the Board. Eviction hearings based on
tenant behaviour have been delayed for up to a year. The ● Installation of new window wells in our Riverside area
Board determines how to process evictions where detailed family units to stop basement flooding and overland
evidence is submitted remotely or in writing. Changes to the water leaks.
Residential Tenancies Act have been included to specifically ● Installation of 150 new furnaces , which required
work with tenants who fall into arrears due to the pandemic extraordinary adherence to Covid 19 safety
and allow longer-term payment plans to be considered precautions. Along with our annual furnace filter
before a tenancy can be terminated. changes. We thank our residents who worked with
us this past year as we all learned how to do our
As we advance through the stages of lockdown and Ontario
everyday jobs differently.
starts to resume business as usual, we focus on a backlog of
● Residents in Amherstburg saw a fresh coat of paint
eviction hearings and problems that arose through the
lengthy shutdown. Although it will take some time before we in their multi-residential building.
are back to pre-outbreak levels, we hope to continue moving
forward, balancing the rights of all tenants and staff.
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