Page 10 - Aspire to acheive - Inspire to succeed | CHC Annual Report 2019

c h c a n n u a l r e p o r t

Customer Focus On Safety

Service Capital

Quality and Projects CHC's safety framework focuses on

Responsive fostering safe communities for our staff
and residents. We recognize safety in
communities and workplaces takes many
Services forms and relies on employees, tenants
and visitors to contribute to a thriving,
We continue to advance our policy and safe neighbourhood and workplace.
strategic commitment to environmentally
friendly and sustainable projects to
innovate and transform operations and Compliance
improve buildings. The MOL visited CHC sites on five
different occasions to speak with CHC
employees and contractors and to
Capital and additional funded initiatives assess CHC's health and safety program.
Partnerships focused on elevator upgrades, balcony Particular areas of interest were
repairs, deep energy retrofits, parking lot asbestos, pest control, and violence in
rehabilitations, mechanical equipment the workplace. There were no charges or
upgrades, common area painting and significant findings.
flooring, civil works, generator
replacement and toilet replacements.
Health and Safety Program
WIFF 2019 A five-year project was developed to
Our partnership with the Windsor formally advance a 29 point Health, Safety,
International Film Festival and the and Environmental program. The program
Windsor Regional Society of Architects Regeneration delivers both high level and granular
continued with Windsor's first showing of instruction specific to our operations. Four
“PUSH”. We look forward to promoting new programs rolled out in 2019 included
our shared interests in housing to a new working alone, first aid, changes to our
audience, for appreciation and dialogue. existing joint health and safety committee
(JHSC), and safety footwear.

Housing Sector
CHC continues to contribute across the
broader housing sector with our Operation
involvement with Ontario Non-Profit
Housing Association (ONPHA), Housing We are leaders in affordable housing
Services Canada (HSC), Housing Partnership e n e r g y e f f i c i e n c y , c r e a t i n g Highlights
Canada (HPC), The International Housing partnerships, leveraging funding and
Partnership (IHP), Institute of Asset thinking out of the box. We investigate
Management (IAM), and Institute of proven, practical and pragmatic
Housing Management (IHM). solutions that are globally tested.
Smoke-Free Unit Conversions
CHC has successfully converted 19% of
The Energy Management Policy and our families' portfolio, 22% of our
Summer Recreation Program Long-Term Energy Management Plan seniors' portfolio and 28% of our public
In partnership with Drouillard Place Youth completion is scheduled for 2020. The housing portfolio.
Centre, Pathway to Potential (P2P) and CHC Energy and Water Management
Canada Summer Jobs 38 youth were Policy will ensure the consumption of
employed in the summer of 2019. We energy and water occurs most Maintenance
extend our appreciation to over 40 sustainably. CHC will upgrade, Our property management department
community partners in delivering positive, maintain and operate its building issued 19,039 internal and external
social, recreational and educational portfolio in a way that balances social, work orders for maintenance and
activities for about 450 children between environmental and economic impacts. repairs in 2019.
the ages of 5-15.
Restoration and Maintenance $2.8M
(30% of work orders)
Property Maintenance $1.5M (16% of
work orders)
Pest Control $450K * excluding
contractual obligations
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