Page 11 - A Decade of Change - CHC Annual Report 2017
P. 11
Customer Service
Customer Service - people centred
CHC is supported by Windsor Fire Rescue
Service, Windsor Police and WECHU with
shared tenant education programs
Committed $200,000 to safety and security
improvements and $100,000 to life safety
projects
17,098 work orders issued in 2017
53% internal work orders
47% external vendor work orders
Average of 4 work orders per residence in
2017
Capacity Building - strong foundation for
growth
Deployed the ADP ayroll system with all permanent employees
accessing the system.
Strengthened our health and safety programs and practice
through the addition of a permanent Health and Safety
Manager.
Planning to introduce an incident tracking program for workers,
residents and properties for 2018.
Regular Joint Health and Safety Committee Meetings and
employee training.
In 2017, 2 Employee lost time injuries, 0 contractor lost time
injuries,0 motor vehicle accidents, 3 fires over $50,000,
1 elevator safety incident.
Asset Management
Based on the review of the portfolio, the $11.3M 2017 Capital Works
budget included approximately 20 projects. The list of projects includes
but not limited to work from the following:
Accessibility audits, electrical service, continuous safety services
program renewals, heat management systems, civil works and toilet
replacements.
Windsor Essex CHC 2017 ANNUAL REPORT
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